The Link Between Workplace Communication and Emotional Intelligence

Emotional intelligence has a significant impact on the way leaders interact with their employees and with others around them. The ability to communicate effectively has a significant impact on the relationships with those around you, and that rings especially true for the workplace and achieving shared organizational goals as a team. Improved communication builds workplace morale, creates and strengthens professional relationships, and leads to overall business success.

Emotional intelligence helps leaders to have increased social awareness, be conscious of their feelings and emotions, and therefore, the ability to recognize others' feelings at work. So how are workplace communication and emotional intelligence connected? Can each of these skills be trained? Here, we will discuss the topics of workplace communication as well as the role of emotional intelligence in communication.

What is Emotional intelligence?

We've written at length about the different ways to improve your emotional intelligence, as well as how to create emotionally intelligent leaders in your own organization. There are some widely recognized main components that compose the idea of emotional intelligence. They include self-awareness, self-regulation, motivation, empathy skills, and social skills.

Emotional intelligence (EI) is the capacity to be aware of and manage one’s own emotions, and the emotions of others. It is a learned ability that can be acquired and improved through training, practice, and experience. EI has been shown to have a number of benefits in the workplace, including:

Each of these benefits plays a role in improving workplace communication. Let’s take a closer look at how workplace communication and emotional intelligence are deeply connected.

emotional intelligence and workplace communication

The Components of Emotional Intelligence in Communication

Self-Awareness

One key component of emotional intelligence is self-awareness. This means being aware of your own emotions and how they impact your thoughts and behaviors. It also includes being aware of the emotions of others and how they might be feeling in any given situation. This is important in the workplace because it allows you to be more understanding and considerate of others. For example, if you know that someone is going through a tough time outside of work, you can be more understanding if they seem distant or preoccupied at work. You can ask questions and communicate verbally when you notice what may be subtle emotional cues that those who may lack emotional intelligence and .

Self-awareness also allows you to more effectively manage your own feelings and emotions. This means being able to regulate your emotions so that they don’t get in the way of your work or relationships. When it comes to the workplace, if you’re feeling stressed about a project, you can take a few deep breaths and focus on the task at hand. Or, if you’re feeling angry about a situation at work, you can take a step back and figure out what is really causing the anger before responding. This helps you to better navigate difficult situations when you recognize the emotions you're feeling before they spill over and you unintentionally take things out on a coworker or team member.

Self-Control

The ability to manage emotions is closely related to another emotional intelligence skill: emotional self-control. This refers to the ability to control your emotional reactions in order to stay calm and level-headed, even in difficult or challenging situations. This is important in the workplace because it allows you to keep a clear head and make rational decisions, even when emotions are running high. As a leader, you can effectively manage conflict between other employees, and build strong relationships by being authentic and transparent.

Empathetic Leadership

One emotional intelligence skill that is particularly important for leaders is empathy. Empathy is the ability to understand and share the feelings of another person. It’s different from sympathy, which is feeling sorry for someone who is going through a tough time. Empathy is about being able to see things from another person’s perspective and understand their emotional state.

Empathy is important in the workplace because it allows leaders to better understand the needs of their employees. It also allows leaders to build trust and respect with their employees. For example, if an employee is feeling overwhelmed by a project, a leader who is empathetic will be able to understand how they’re feeling and offer support. Facial expressions can give a lot away, and an empathetic leader will notice the negative emotions and use effective verbal and nonverbal communication to manage the situation and provide support and feedback as needed.

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Emotional Intelligence and Workplace Communication

These are just a few examples of how emotional intelligence can help with workplace communication. Emotional intelligence is a complex topic, and there is much more to learn about it. However, these examples should give you a better understanding of the connection between emotional intelligence and workplace communication. Emotional intelligence is the ability to be aware and understand your own emotions and the emotions of others. It's also about being able to manage your emotions, respond effectively to emotions in others, and create positive relationships. When it comes to workplace communication, having emotional intelligence can make a huge difference.

Emotional intelligence is a critical skill for anyone in the workforce. The good news is that emotional intelligence is a learned ability, and there are many resources available to help you. You can implement a workplace training program, absorb reading material, watch TEDTalks and Youtube discussions, and more. Improving your emotional intelligence will not only make you a better communicator, but it will also improve your overall job satisfaction and performance. Emotional intelligence is a key ingredient in the recipe for success in the workplace.

Create Connections and Communicate Effectively


Excellent workplace communication requires being able to understand and relate to the people you're communicating with. It's about more than just exchanging information and talking - it's about creating a true connection with others. And that's where emotional intelligence comes in. When you have strong EI skills, you're better able to understand the emotions of others and respond in a way that builds rapport and trust. You're also better able to manage your own emotions, which can be a big help in difficult or challenging situations.

Emotional intelligence is such an important skill for workplace communication. First, when you can understand and relate to the emotions of others, you're better able to build relationships. Strong workplace relationships are essential for effective communication - after all, it's hard to communicate effectively with someone you don't trust or don't have a good relationship with. Second, when you have strong EI skills, you're better able to manage difficult conversations. You're less likely to get defensive or react emotionally, and more likely to find productive solutions. You can pick up on the nonverbal cues of others while managing emotions and ensuring a minor disagreement doesn't blow up into something bigger.

workplace communication

Emotional Intelligence Can Be Learned

And the good news is that emotional intelligence is a skill that can be learned! The connection between emotional intelligence and workplace communication simply can't be overstated. The ability to understand and communicate with your team members is a huge part of any organization's success. It doesn't matter the size of your company, your leaders need the skills it takes to form strong connections.

Are you looking to improve the communication skills in your workplace and strengthen emotional intelligence amongst all of your leaders? Look no further! We're here to help you implement a strategy unique to your needs and deliver the soft skills necessary to communicate effectively and connect with team members at all levels. Click here to chat with our team of experts and learn more.

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About the Author Walter Orechwa

Walter is IRI's Director of Digital Solutions and founder of UnionProof & A Better Leader. As the creator of Union Proof Certification, Walter provides expert advice, highly effective employee communication resources and ongoing learning opportunities for Human Resources and Labor Relations professionals.