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Customer Experience is all about perception – how your customers are perceiving the way your company treats you, and how those perceptions affect their behaviors and drive their loyalty. So clearly, Customer Experience is critical to any company’s success, and to make a meaningful impact on the way your brand is perceived begins with conversations. Our guest today is David Avrin, and his new book -- The Morning Huddle: Powerful Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business! is all about these conversations. Here, he explains:
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Thanks for tuning into this week’s episode of ProjectHR. If the information in our weekly conversations and interviews have helped you in your business journey, please head over to wherever you get your podcasts and subscribe to the show. We'd also love it if you left us a five-star review! Your reviews and feedback will not only help us continue to deliver great, helpful content, but it will also help us reach even more amazing professionals just like you!
A 20+ year media veteran, Jacqui has produced custom communications for some of the world's best-known brands. Producing ProjectHR has been one of her favorite ways to engage and delight HR and Labor Relations professionals!