Emotional Intelligence: Soft Skill or Critical Competency?

Four Components of Emotional Intelligence

Personal and social competencies:

• Self-awareness - ability to perceive our own emotions
• Self-management - ability to manage our emotions
• Social awareness - ability to perceive others’ emotions
• Relationship management - use our awareness to manage interactions 

How We Can Measure and Improve Emotional Intelligence?

• Mayer-Solovey-Caruso Emotional Intelligence Test (MSCEIT)
• EQ-i 2.0 
• EQ-i 360 - provides a wealth of data for Leaders
• What was once considered an intangible determinant of success can now be accurately measured
• Emotional Intelligence 2.0: Book and Online Assessment
• Emotional Intelligence can be strengthened
• Coaching is a great way to grow, needs to be an ongoing process & practice these skills

How We Develop  Emotional Intelligence

• Partner with a coach or do a workshop
• Go through an assessment
• Meet with a coach or mentor on what comes next
• Recognizing and name emotions, asking for feedback
• Be emotionally literate, keep in mind there are no “bad” emotions
• Write down how you’re feeling during the day - the act of writing down feelings during the day makes you more aware

Hiring for Emotional Intelligence

• How To Hire for Emotional Intelligence Annie McKee, 2016
• Don’t use a measurement tool
• Ask for examples of how the candidate treats others
• Use behavioral interviewing to really go deep
• Both IQ and EQ are important - look at social and emotional abilities, they need to work together

Creating A Culture of High Emotional Intelligence

• Leaders must model emotionally intelligent behavior, set the norm for communication and how the organization supports disagreement
• Celebrate those who exhibit emotional intelligence, make heroes out of those that help others
• Incorporate assessments to know where you are and where you want to be
• Start a book group to talk about the language and information around Emotional Intelligence
• Team programs & executive coaching within a 3-12 month timeframe

Sarah’s Recommended Books

• The Emotionally Intelligent Manager (Caruso & Solavay)
• Emotional Intelligence: Why it matters more than IQ (Daniel Goleman)
• Emotional Intelligence 2.0

About Sarah Scala

• Sarah Scala holds a Masters in Organization Development and Adult Education, as well as Bachelors degrees in Business Management and Adventure Recreation. She is both an International Coach Federation Certified Executive coach and Gestalt certified coach. 
• Sarah works one-on-one with CEOs and HR leaders, coaching individuals who are moving into management or leadership positions, and collaborating with larger parts of the organization to develop strategies. 
• Sarah’s approach integrates honesty, high energy interactions, experiential learning, development of interpersonal dynamics, and collaborative strategy design – all of which are necessary to help people learn how to lead, manage, and work with other people. 
• Sarah helps people to develop grit, resilience, and a growth mindset. She is often the trusted partner that supports the many phases of talent management and development.

Resources

• Sarah Scala Consulting Website
• Sarah’s Blog
• Sarah’s LinkedIn

• Sarah’s YouTube Channel
• Speaking Sheet