As a human resources or labor relations professional, you probably see your fair share of employee complaints. Issues that need resolution… and those that just seem like the employee is “overreacting.” How can you tell the difference? How can you address employee concerns and maintain high engagement levels?
Complaints range from an immensely irritating colleague to what seems to be an unbearable supervisor. You’ve likely heard about workplace behaviors that disregarded basic decency or courtesy or even went against rules, policies, and norms.
This is exactly what the new tool called Warble was designed to do – help companies identify and address employee concerns, before those employees turn to an outside third party.
First, we need to understand what happens when employees don’t feel heard.
Terrible managers can cause a lot of damage to employees and the company culture. Bullying co-workers cause their share of trouble, too. These workplace villains create unnecessary tension in the workplace and affect job performance. Worse, that bad behavior can be contagious and have a negative impact long-term on company culture, leading to unionization.
This creates is what experts call a toxic work environment. Stress levels and attrition rates increase; employee well-being, productivity, and retention rates decrease; and eventually the company’s reputation becomes tarnished, making it difficult to hire the best people.
Unfortunately, fear of retribution, bullying or isolation can keep your employees from feeling like they can report such incidents. When team members feel helpless, they either leave – or look to outside, third parties (attorneys, unions, government agencies) to try to solve their problems, costing the company money and time.
Feelings of mistreatment often lead to employees looking to a union to solve their problems. Similarly, employees who feel they’ve been discriminated against but have no outlet to express their challenges may file complaints with the Equal Employment Opportunity Commission (EEOC) leading to increased cost and time commitment, in order for the Company to solve the issue.
This kind of helpless feeling is what Carolyn Holliday experienced, and it is why Warble came into existence.
Holliday founded Warble Inc. to help companies detect and manage employee problems before they become detrimental to work culture and revenue. Warble is an online tool that provides employees with a direct channel to report bad or illegal behavior.
Employees submit warbles regarding issues they may have with managers or co-workers. Similar to (but often more accessible than) an Alternative Dispute Resolution program, Warble then alerts those who are responsible for taking care of employees and addressing harassment (including bullying) or discrimination claims.
Because they can be submitted at any time (not just during employee surveys), Warbles provide important feedback about the health of the company. But unless you respond by addressing employee concerns with additional leader training or other appropriate action, employees won’t trust the Warble system any more than any other measurement or reporting tool. Employees will feel reassured and appreciated when they see appropriate responses to their warbles.
Now more than ever, your employees are highly sensitive to harassment and discrimination.
Putting in place the tools of a UnionProof culture, such as Warble for ADR, means that you’re fostering an environment of open communication and employee engagement. That culture means that issues can be identified and addressed before they negatively impact your organization. Providing an outlet like Warble for alternative dispute resolution means creating a reputation as an employer of choice – a powerful thing in today’s tight labor market.
Since 1979, the Projections team has been helping companies across North America build a culture of engagement that increases productivity. In becoming an employer of choice, our clients find they have a decreased risk of third-party involvement, allowing them to focus on their company's success.