Blog

There are ways to communicate proactively with employees about unions

Employees today are more information-savvy, better educated and far more aware of “spin” than ever before. The key to effective communication is trust, not strategy. The fact is, today’s environment calls for proactive measures, education that comes before a union campaign even gets underway.

And here is something union’s don’t want you to know: There are ways to communicate proactively with employees about unions – legally, and without fear.

Recently, an employer in Washington – a unionized company – began sharing the company’s position on card signing with new employees as a part of their orientation process. The meetings consisted of standard new employee information, commentary by management, and a video about union card signing. When the union challenged the video as a part of orientation, a local administrative law judge stated that it was unlawful, because he felt that the employer’s goal was to build up support for a decertification campaign. But the National Labor Relations Board reversed that ruling and upheld the employer’s right to communicate his position on card signing with new employees through the use of an impartial video presentation. The company was completely within its rights.

One word of caution: the comments made by managers during these orientation meetings were not as easy to defend as the video itself was. The truth is, once discussions begin, managers can say things that the company wishes they hadn’t. However, the videotape that was shown to employees, “Little Card; Big Trouble,” was favorably upheld by the National Labor Relations Board:

“In sum, the video ‘Little Card, Big Trouble’ merely sets forth the respondent’s privileged views about the potential consequences of signing an authorization card.  It contains no threats against employees for signing an authorization card or any promises of benefits for not signing a card nor does it make reference to decertification.  The respondent has as much right under Section 8(c) to convey this non-coercive message during a union’s certification year as it does during an organizational campaign.”

Employers today should consider delivering a powerful, consistent message about card signing to new employees. By providing a message that transcends all barriers and gives managers a much-needed sigh of relief, smart companies are using the right tools and the right message to keep their workforce union-free.

For more details on Little Card, Big Trouble, and how you can develop your union avoidance campaign, download the free whitepaper, “What Unions Today Don’t Want you to Know About Cardsigning.”

Posted in Employee Relations | Tagged , | Leave a comment

Communicating a union-free philosophy is now a requirement

The National Labor Relations Board. Corporate Campaigns. Neutrality Agreements. Authorization Cards. If your company is union-free and hopes to remain that way, these words and phrases have probably been part of your everyday conversations. But the real question is, have you communicated these things well with employees and staff members?

The truth is, in any organization that works to promote positive employee relations, the threat of unionization can easily be overlooked. Unions today are taking much more subtle tactics to gain new dues-paying members. From bad press, crafted to damage employers, all the way to public pressure to sign faf orders, unions are no longer simply waiting for employees to ask to organize. They’re using any and all means necessary to gain members.

What’s a smart company to do? Research the problem, find out if you’re a target (the unions often post their organizing targets online). If not, now is the time to establish and maintain excellent employee communications. If you are, it’s even more vital to address issues and reinforce your employer brand.

We’ve taken the strategic planning we offer our clients and crafted an email newsletter that will help you craft an effective communication plan. It’s completely complimentary, and can help you communicate your company’s union-free philosophy. Sign up for free here.

Here is what you will learn:

1) The one CRITICAL factor in creating an effective union avoidance strategy

2) How a simple (and easy!) change in timing can make a huge difference in the effectiveness of your labor relations strategy

3) The difference that supervisors make for your strategy

4) The fastest and easiest way to get employees to embrace your union-free philosophy

5) How the most important thing you are going to do has NOTHING to do with unions (and what it has everything to do)

Posted in Employee Relations | Tagged | Leave a comment

The Worst-Ever Union Avoidance Strategies

We’ve collected tips on how you can best undermine your positive employee relations strategy and came up with the top (bottom) 11 pieces of advice.

With any well-thought out union avoidance strategy, there are certain “do’s” and “don’ts” we’ve all heard before. But it’s also easy to sabotage your own efforts without even trying. Over the past 30 years, we’ve heard some of the best – and worst – advice out there. So, we thought we’d share some of the most memorable nuggets we’ve heard over the years… if you’re looking to destroy any hope of remaining union-free, look no further than this stack of advice:

1) “Don’t Use the “U” Word”

2) “Find a boxed solution”

3) “Stick to What Worked in the Past”

4) “Hold your powerful stuff until right before the vote”

5) “Go Around Your Supervisors – they’re not equipped to deal”

6) “Focus your resources on your primary union adversary”

7) “A few employee complaints aren’t as important as your overall campaign”

8 ) “Rumors don’t matter; employees are smarter than that”

9) “It’s “to hell and back” and then you’re done – just get through a campaign and it’s

over”

10) “Families? Just focus on your employees”

11) “Consistency is key – pick something and stick with it”

If you want more details on what we’re talking about and on how to correctly develop and manage your union avoidance strategy, read our new article, “The Worst-Ever Union Avoidance Strategies.”

Posted in Employee Relations | Tagged | Leave a comment

Unions Commit To Organizing Young Workers

During a recent stop in Alabama, AFL-CIO Secretary-Treasurer Liz Shuler once again pointed to significance of organizing young workers as unions try to remain relevant.

“A lot of people don’t know what the labor movement is. We have a lot of work to do to educate and bring the next generation into the leadership,” Shuler said. And this is very much in line with what she has been seeing and it certainly represents a trend as labor tries to shed the “pale, male, and stale” image.

Here are a few things unions are doing right now:

1) They are forming groups, organizations, and committees. For example, Schuler heads up the AFL-CIO’s young workers outreach initiative. The AFL-CIO also now hosts a ‘Young Workers Summit’ each year. Further, local chapters of young workers organizations affiliated with unions have been created to spread the message.

2) They are targeting unconventional industries that they have often shied away from that contain a disproportionate number of younger workers. The fast-food industry is a prime example. Here is a recent article written about labor’s attempt to make in-roads into the fast food industry at places like Starbucks and Jimmy John’s.

3) They have begun to utilize social media. With virtually everyone online, and most younger Americans on some social networking sites, unions see Facebook, MySpace and Twitter as a key in organizing the demographic with an unprecedented level of communication now available. Check out this article for tips on monitoring social media in an effort to remain union free.

One of our latest whitepapers, “Organizing America’s Youngest Workers: The latest information on unions’ strategic approach to gaining new dues paying members,” looks at this and provides a review of what you should be doing to respond, and remain union free. Download the free whitepaper here.

Posted in Employee Relations | Tagged , | Leave a comment

Five Areas Where You Can Test Your Union Vulnerability

Companies should understand that their isn’t a “one size fits all” union prevention strategy. Rather, there are many factors – internal as well as external – that are used to gauge a “union threat” level. Understanding these factors and their individual impact will give management a better idea of what type of union prevention place needs to be in place.

Here are five key areas that all union-free companies need to keep an eye on:

1) Employee concerns: Position your company as an “employer of choice”

2) Location, location, location: Geographic diversity and number of locations are also factors to consider

3) Wisdom of the industry: Certain industries are more prone to unionization than others

4) The local level: Know which unions are most prevalent locally

5) Corporate vulnerabilities: In launching corporate campaigns, unions will utilize any weakness your company may have

For details on what this means to you and how you can ‘test’ your company, along with feedback on the proper course of action, download our free whitepaper, “Union Vulnerability Assessment: Strategies for evaluating and addressing your company’s potential for union organization.”

Posted in Employee Relations | Tagged | Leave a comment

Six Benefits Of An Employee-Centric Website

Today, employees are seeking information online every day. That desire for information presents companies with an interesting dilemma. If they don’t provide accurate information to employees online, those same employees will visit the websites of competitors, unions, benefits providers, even other local employers. Failing to communicate can lead to serious problems.

The benefits of creating an employee-centric website begin with cost effectiveness. When the cost of developing and maintaining such a site is broken down into a per-employee share, it quickly becomes evident that there is no less expensive way to reach so many employees on a daily basis. Employee-centric sites make sense whenever an ongoing communication effort is needed.

Here are six additional benefits in developing an employee-centric website:

1) An employee-centric site breaks geographical boundaries

2) An employee-centric site is viral

3) An employee-centric site is inherently credible

4) An employee-centric site has legs

5) An employee-centric site never forgets

6) An employee-centric site is quick on the uptake

What does all this mean? Get more details on the benefits of an employee-centric website when you download our free whitepaper, “Employee-Centric Websites: Immediate and Powerful Communication.”

Posted in Employee Relations | Tagged | Leave a comment

Understanding the Rules of the Union Election Campaign

During a union campaign, after a petition has been filed, there are several rules that both an employer and a union must follow. Possibly taken for granted, breaking these rules can get a company in hot water, have election results thrown out, or possibly even have the union declared the bargaining representative.

Here is a quick overview of those rules:

- As an employer, you have a right to run a campaign, just as the union has the same right during an election.

- These rights are protected by the National Labor Relations Act (NLRA), which is enforced by the National Labor Relations Board (NLRB).

- Under the NLRA, employees have the right to support or oppose a union.

- The bargaining unit is made up of those who can vote in the union. The secret ballot election requires just a simple majority of those voting (not the entire unit) for the unit to be certified.

- The NLRA covers what qualifies as an unfair labor practice. As an employer, make sure you know about TIPS (what you can’t say/ do) and FOE (what you can say/ do). Here is information on supervisor training that is available either via video or e-Learning.

- As a general rule, unions can make promises to employees. That is permissible.

- Unions can’t campaign on company property, but they do receive home addresses of those in the unit. Here is information on an excellent video to show to your employees if they are experiencing home visit from union representatives.

For an overview of running a legal- and winning- campaign, new Insider members can get a copy of the DVD “Rules of the Election Campaign” for free. Find out more information here.

Posted in Employee Relations | Tagged , | Leave a comment

E-learning: Consistent Training for a Wide Audience

True e-learning resources allow learners to immerse themselves in the topic that is being discussed- to hear the information, see examples of the information in action and to interact with that information to truly internalize the knowledge. This multi-faceted approach helps companies create cohesion, a sort of “tribal knowledge” with their workplace.

Here are eight benefits we’ve noticed when it comes to utilizing e-Learning:

- Consistent delivery to meet education and training objectives

- Provides ability to distribute training and critical information to multiple locations
easily and conveniently

- 24/7 accessibility makes scheduling easy and allows a greater number of people to
complete training in a shorter period of time

- Training Magazine reported that technology-based training has proven to have a 50–60%  better consistency of learning than traditional classroom learning.

- Geographical barriers are eliminated, opening up broader training options

- Maximizes the number of participants and offers a maximum range of learning styles,
preferences, and needs.

- Just-in-time access to timely information. Learning can happen precisely when needed;
online content is always fresh and consistent and gives learners immediate access to the
most current data.

- Projections provides proof of completion and compliance at whatever degree of detail is
needed.

For more details, check out this whitepaper which takes an in-depth look at the benefits of eLearning and common mistakes to avoid.

Posted in Employee Relations | Tagged | Leave a comment

Updating Employee Training: Don’t Get Boxed In

While out-of-the-box solutions are appropriate for some instruction, such as software introductions, they are often so generic as to fail to engage the participant. Employees can come into your training situation with a wide range of previous experiences, knowledge, self-motivation, interests, and abilities, which can lead to frustration and boredom when the training seems irrelevant. So, improve your training by making sure it is need-specific. At a minimum, customize your training to show your company name and logo, and make sure the language is appropriate for your industry.

Remember that relevancy is king. If you provide generic ‘boxed’ training on how to be a good supervisor, but what your supervisors really need is specific knowledge about dealing with in-house union organizers, those supervisors will regard the training as a pointless waste of their time. Cut to the heart of what employees need with fully customized training. If your company isn’t sure what training is needed, survey employees to find out what gaps they have in their knowledge.

Custom video training resources that reflect your company’s unique attributes and needs can provide meaningful, entertaining and consistent instruction. Seeing their own company, their daily job functions and other relevant reminders on screen will encourage employees to take notice. It becomes clear that the company values them enough to make sure training has meaning beyond a checklist of employees who must complete it. Adult learning theory reminds us that employees need to agree that the training is related and relevant to their day-to-day activities, and video training can meet that need consistently.

Retailer HoneyBaked Ham recently chose a series of custom video modules to train their young, seasonal employees. “This is the best holiday training series we’ve created to date,” said Ami Huff, HoneyBaked’s Retail Training and Sales Support Manager. The series used humor and relaxed narration to increase relevancy to their individual workforce, and the short vignettes allowed for easy understanding and quick implementation of the concepts. The resulting improvements in customer service and employee satisfaction led HoneyBaked to create additional video modules for their upcoming holiday season.

For more details on key steps you can take to update your training delivery, download our free whitepaper, “5 Simple Steps To Update Your Training Delivery.”

Posted in Employee Relations | Tagged | Leave a comment

Trends In Employee Communications

We get a wide range of people who come across our website. Some are specifically looking for us, somethimes a specific topics, and then there are some who just seem to stumble upon our site. But one thing we are able to notice are trends. A couple years ago, the Employee Free Choice Act drew a lot of traffic and interest. That died down when the legislation never saw the light of day.

But lately, we have seen hundreds of people find our site when they googled the phrase “union avoidance.” And this is being driven in large part by some recent decisions by the National Labor Relations Board and the Department of Labor.

What this shows us is that employers are crafting proactive strategies and they’re communicating with employees. Here’s why: Companies have good reason to believe that union election rules are/ will be titled toward labor. You can see which direction we are going. Because of that, the time to begin communicating is now rather than waiting for a petition to be in your hands.

Companies are looking for highly effective communication resources that will help your employees understand the reasons behind the company’s desire to avoid unions and maintain a direct relationship.

To help you keep up with the latest labor news, including the latest legislation in D.C., join more than 1,600 other HR and Labor professionals and sign up for Join The Conversation, Projections’ free weekly news subscription.

Posted in Employee Relations | Tagged | Leave a comment

Ensuring That You’re Employee-Centric Website Is Successful

A couple days ago, we provided five tips on developing a great employee-centric website. These websites, what we call our UnionFree.com sites, are great instruments in communicating with employees and should serve as a strong tool in your union avoidance strategy.

However, simply creating a website doesn’t guarantee great results or that it will have the desired impact. There are steps that the employer needs to take after creating the website to make sure people pay attention to it.

1. Keep it updated. If the content never changes, there is no reason for someone to come back a second time.

2. Foster discussion. Under similar cover, open the website up to discussion. Make it a place where employees can ask questions and get timely, and honest, responses from management. Again, this will bring people back.

3. Keep employees in the loop. Whenever you make updates, or have anything else new that you want employees to know about, reach out to them. This could be via email or some other avenue that your company uses to reach employees.

For more details on how you can build an employee-centric website, and why you should, download our free whitepaper, “Employee-Centric Websites: Immediate and Powerful Communication.”

Posted in Employee Relations | Tagged , | Leave a comment

Developing A Successful Onboarding Program

With a young and often seasonal workforce, the Birmingham YMCA was challenged to provide consistent and meaningful information during the Onboarding process without taking away from the important work that needed to be done by these new employees. Similarly, the Y’s management did not feel that every existing employee has been given a proper introduction to working at the YMCA. The goals for this new process included elevating the Birmingham YMCA’s employer brand in order to recruit the best employees in the area.

The solution implemented was a fully custom new hire orientation video, delivered via DVD and internet with compliance tracking.

Here were the benefits they experienced:

- Reduction in time spent in the onboarding process

- Maintenance of the YMCA’s brand as an employer of choice

- Consistent information provided to all employees

- Accessibility anywhere there is an internet connection

- Reduction in paperwork

- Consistent and effective compliance reporting

For more details on the YMCA project, and specifics on the benefits of a custom video for onboarding, download our case study, “YMCA Takes New Hire Orientation to the Next Level.”

Posted in Employee Relations | Tagged , | Leave a comment